Welcome to our FAQs page! We understand that you may have questions that aren't fully addressed in other sections of our website. That's why we've created this page—to provide answers to some of the most common inquiries we receive.
If you don’t find the answer you're looking for here, please don’t hesitate to give us a call. Alternatively, you can fill out our contact form, and we’ll be happy to assist you with any additional questions.
A - We provide a range of general plumbing services. These include:
A - Yes, we offer a reliable 24-hour emergency callout service to address urgent issues such as boiler breakdowns, gas leaks, or heating failures. Our team of qualified engineers is on standby around the clock to ensure your safety and restore your heating or hot water system as quickly as possible. Whether it’s late at night, during weekends, or on holidays, you can count on us to respond promptly and professionally to your emergency needs.
A - The cost of plumbing services in the UK varies depending on the job and location. On average, plumbers charge an hourly rate ranging from £40 to £80. Emergency callouts or after-hours work can cost more, typically between £100 and £200 for the callout fee.
For specific tasks, like installing a new tap, costs might start around £50 to £100, while larger projects, such as bathroom installations, can range from £2,000 to £5,000.
It’s always wise to request a detailed quote beforehand to avoid unexpected expenses.
A - Absolutely! Whether you’re looking to upgrade your taps with a new installation or need a quick and reliable fix for a leaky tap, we’ve got you covered. Our skilled plumbers can install a wide range of tap styles and repair issues like dripping, loose fittings, or worn-out washers. A properly functioning tap not only saves water but also prevents potential damage to your home, and we ensure the job is done to the highest standard.
A - Yes, plumbers can professionally install appliances like washing machines, dishwashers, or water softeners. They ensure the correct connections to water and waste systems, as well as compliance with safety standards.
Proper installation by a professional reduces the risk of leaks or damage to your property.
A - Low water pressure can be caused by issues like leaks, blockages, or faulty valves in your plumbing system. It might also be due to problems with your local water supply.
A professional plumber can diagnose and resolve the issue, ensuring your water pressure returns to normal. At KAM Heating & Plumbing, we have the tools and expertise to help.
A - Many plumbers, including KAM Heating & Plumbing, offer free quotes for their services. This allows you to understand the scope and cost of the work before committing.
Contact us today for a no-obligation consultation or quote for your plumbing needs.
A - It is recommended to have your boiler serviced once a year by a Gas Safe registered professional. Annual servicing ensures:
By servicing your boiler annually, you’ll enjoy peace of mind knowing it’s working efficiently and ready to keep your home warm during those harsh winters.
A - Yes, it is highly recommended to have your boiler serviced annually. Regular servicing ensures your boiler operates efficiently, preventing unexpected breakdowns and improving its lifespan. It also helps maintain safety standards and ensures compliance with warranty requirements.
Annual servicing can detect potential issues before they become serious problems, saving you money in the long run and ensuring your home stays warm and safe during the colder months.
A - During a boiler service, a comprehensive checklist is followed to ensure your boiler is operating safely and efficiently. Key checks include:
By conducting these thorough checks, we ensure your boiler is safe, efficient, and ready to keep your home warm and comfortable.
A - Only professionals who are Gas Safe Registered are qualified to service your gas boiler or any gas appliance in your home. Gas Safe engineers are trained and certified to work safely with gas systems, ensuring the highest standards of safety and efficiency.
Every Gas Safe engineer carries a Gas Safe Register ID card when performing their duties. If someone arrives to service your gas appliance and cannot or refuses to show this ID, do not allow them to proceed.
At KAM Heating & Plumbing, we are fully certified and registered on the Gas Safe Register. You can trust us to carry out your boiler service professionally and safely, with your wellbeing as our top priority.
A - A standard boiler service typically takes 30 to 60 minutes to complete. The exact duration depends on the condition of the boiler and whether any faults or issues are identified during the inspection.
A - Yes, we can install audible Carbon Monoxide (CO) alarms to ensure your home is protected from the dangers of carbon monoxide poisoning. These alarms provide an early warning if unsafe CO levels are detected, giving you peace of mind.
At KAM Heating & Plumbing , we prioritise your safety and recommend having a CO alarm installed near any gas appliances. Regular maintenance of your gas appliances is also essential to minimise the risk of CO leaks.
A - Common signs that your boiler may need servicing include:
If you notice any of these issues, it's essential to schedule a service as soon as possible to prevent further damage or potential safety risks.
A - Absolutely. A well-maintained boiler operates more efficiently, using less energy to heat your home and water. Regular servicing helps identify and resolve issues like blocked components, incorrect gas pressure, or inefficiencies in the system that could lead to higher energy consumption.
By keeping your boiler in peak condition, you can save money on energy bills while also extending the lifespan of your appliance.
A - The duration of a boiler installation can vary depending on several factors, such as the type of boiler, the complexity of the installation, and the condition of your existing system. On average, a straightforward installation can take between 4 to 8 hours, but more complex installations may take up to a full day or longer.
For instance, if you're replacing an old system with a new combi boiler, it may be quicker than installing a system boiler or relocating a boiler to a new area. Additional work such as upgrading the pipework or venting system may also extend the installation time.
Our engineers will provide a clear estimate of the time required based on your specific requirements. Rest assured, we strive to complete every installation efficiently while ensuring all safety and quality standards are met.
A - There are many excellent boiler brands available, and the best choice depends on your budget and the type of boiler you need. Based on our experience, the top-performing and most popular brands are Vaillant and Worcester Bosch. These boilers are known for their reliability, energy efficiency, and high customer satisfaction.
A - We recommend Vaillant and Worcester boilers because they consistently deliver exceptional performance, energy efficiency, and reliability. These brands are renowned in the industry for their high-quality components and innovative technology, ensuring long-lasting solutions for your home heating needs.
Additionally, both Vaillant and Worcester boilers come with a minimum 5-year warranty on parts, provided the manufacturer's terms and conditions are met, such as annual servicing. Many models also offer extended warranties of up to 10 years for added peace of mind.
Not only do these boilers offer superior performance, but they are also designed with energy efficiency in mind, helping to reduce your energy bills and your carbon footprint. Whether you're looking for a combi boiler, system boiler, or conventional boiler, these trusted brands have a range of options to suit different budgets and property types.
A - There are several key factors to keep in mind when selecting a boiler:
If you're unsure, our experienced team can guide you through the selection process and recommend the best boiler for your needs.
A - You might need to replace your boiler if you notice any of the following signs:
If you're unsure, we can perform an assessment to determine if your boiler needs replacing or simply requires servicing.
A - In many cases, a power flush is recommended before installing a new boiler to ensure the system operates efficiently. A power flush removes sludge, rust, and debris from your radiators and pipes, which can prevent blockages and improve heat circulation.
While not always mandatory, a clean system helps prolong the life of your new boiler and keeps it running efficiently. We can assess your system and advise whether a power flush is necessary during the installation process.
A - Absolutely. Poorly installed boilers can cause serious safety, efficiency, and operational issues. Our team specialises in identifying and rectifying installation faults, ensuring your boiler is reinstalled to meet both manufacturer guidelines and industry safety standards. If you suspect your boiler was not installed correctly, contact us for a thorough assessment and professional reinstallation service.
A - We install a wide range of boiler types to suit your needs and property. The most common options include:
Our team can guide you in choosing the best boiler type for your home, ensuring energy efficiency and reliability.
A - There are several signs that your boiler may need repairing:
If you notice any of these signs, it’s best to contact a qualified engineer. Ignoring minor issues can lead to bigger, more expensive problems down the line.
A - We are equipped to repair and service all major boiler brands, including but not limited to:
If your boiler’s make isn’t listed, don’t worry! Our experienced engineers are trained to work with a wide variety of models. Feel free to contact us, and we’ll let you know how we can assist.
A - Yes, we provide emergency boiler repair services for situations that require immediate attention, such as no heating or hot water, gas leaks, or other critical issues. Our team is available to help ensure your home stays safe and comfortable.
A - The cost of a boiler repair can vary depending on the issue and the parts required. Minor repairs may cost less, while more complex issues or replacement parts can increase the cost. We provide a detailed estimate before starting any work, so you’ll know what to expect.
A - It depends on the terms of your boiler’s warranty. Many manufacturers offer warranties that cover certain repairs within a specified period, provided the boiler has been serviced regularly by a certified professional. Check your warranty documentation for specific details, or contact us for advice on your boiler’s coverage.
A - Yes, we can carry out repairs on boilers under warranty, but it’s important to ensure that the work complies with the manufacturer’s terms. In some cases, you may need to contact the manufacturer directly or use an approved repair provider to maintain your warranty coverage. We’re happy to guide you through the process if needed.
A - If a part we’ve replaced fails within the warranty period, we’ll replace it free of charge as long as it’s covered under the manufacturer’s warranty. Please keep your invoice as proof of the repair, and don’t hesitate to contact us if you encounter any issues after the repair is completed.
A - The cost of repairing a boiler can vary widely depending on the type of issue, the make and model of the boiler, and the parts required. On average, minor repairs such as replacing a valve or fixing a thermostat can range from £80 to £150. More extensive repairs, like replacing a heat exchanger, could cost between £300 and £500 or more.
For an accurate estimate, we recommend scheduling a diagnostic check to identify the problem and provide a detailed quote. Rest assured, we always aim to offer competitive pricing and transparent service.
A - Power flushing is a thorough cleaning process used to remove sludge, rust, and debris from your central heating system. It involves using a powerful pump to circulate cleaning chemicals through the system, restoring optimal efficiency and performance.
A - Over time, sludge and debris can build up in your central heating system, causing blockages, reducing efficiency, and potentially leading to costly repairs. Power flushing helps to prevent these issues, ensuring your system operates smoothly and efficiently.
A - Common signs include cold spots on radiators, noisy boilers, slow heating, discoloured water when bleeding radiators, and frequent breakdowns. If you notice any of these, it might be time for a power flush.
A - A power flush typically takes between 4 to 8 hours, depending on the size of your heating system and the extent of the debris build-up. Larger systems or severely blocked systems may take longer.
A - When carried out by qualified professionals, power flushing is completely safe for your heating system. We use the appropriate pressure and cleaning agents to ensure the process is effective without causing damage.
A - It is generally recommended to power flush your system every 5 to 6 years or whenever you install a new boiler. Regular maintenance checks can help determine if a power flush is necessary sooner.
A - The cost of power flushing depends on the size of your heating system and the complexity of the job. On average, it can range from £300 to £500 for a typical household system. We offer competitive rates and provide a detailed quote before starting any work.
A - Yes, by removing blockages and restoring your heating system's efficiency, power flushing can help your boiler and radiators heat up more quickly and use less energy, potentially lowering your energy bills.
A - Central heating is a system that distributes heat from a single source, such as a boiler, to radiators or underfloor heating across your home. The boiler heats water, which is then pumped through a network of pipes to provide warmth and hot water as needed.
A - Signs of an efficient system include evenly heated radiators, fast heat-up times, and low energy bills. Cold spots on radiators, excessive noise, or inconsistent temperatures may indicate inefficiencies that need addressing.
A - It’s recommended to service your central heating system, including the boiler, at least once a year. Regular servicing ensures the system runs efficiently, reduces the risk of breakdowns, and keeps your warranty valid.
A - Common issues include radiator cold spots, low boiler pressure, noisy pipes, airlocks, and leaking radiators. If you experience any of these problems, it’s best to call a professional to diagnose and fix the issue.
A - Yes, alternatives like heat pumps or solar-powered systems can be more eco-friendly and cost-effective in the long term. However, upgrading to a modern, energy-efficient gas boiler is also a great way to reduce energy consumption.
A - If you smell gas, open all windows and doors, turn off the gas supply at the meter, and avoid using electrical devices. Call the National Gas Emergency Service on 0800 111 999 immediately for assistance.
A - Regular servicing by a Gas Safe-registered engineer ensures your gas appliances are safe and operating efficiently. Also, look for signs such as yellow flames, black soot marks, or strange smells, which may indicate an issue.
A - To improve efficiency, consider installing a programmable thermostat, bleeding your radiators, insulating pipes, and upgrading to a modern boiler. Regular maintenance and power flushing can also enhance performance.
A - A Landlord Safety Certificate, also known as a Gas Safety Record (CP12), is a document issued by a Gas Safe-registered engineer. It confirms that the gas appliances, flues, and pipework in a rental property are safe and comply with regulations.
A - Yes, by law, all landlords must ensure that gas appliances in their rental properties are checked annually by a Gas Safe-registered engineer. A valid Landlord Safety Certificate is required to meet legal obligations and ensure tenant safety.
A - The Landlord Safety Certificate must be renewed annually. A Gas Safe-registered engineer must carry out the inspection to confirm that the property’s gas appliances remain safe to use.
A - Failure to have a valid certificate is a breach of UK law and can result in significant fines or imprisonment. Additionally, it places tenants at risk and may invalidate landlord insurance policies.
A - The check covers the condition and safety of gas appliances, flues, and pipework. It ensures there are no leaks, that flues are safely ventilating gases, and that appliances are operating as intended without any risks to tenants.
A - No, only a Gas Safe-registered engineer is legally authorised to perform the check and issue a Landlord Safety Certificate. Always verify an engineer’s credentials before hiring them.
A - If your property fails a gas safety inspection, the engineer will detail the issues in the report and may label certain appliances as unsafe to use. You should arrange for the necessary repairs or replacements immediately to ensure tenant safety and legal compliance. Once the issues are resolved, a follow-up inspection should be conducted to obtain a valid Landlord Safety Certificate.
A - Yes, failing to provide tenants with a valid Landlord Safety Certificate can result in severe penalties, including substantial fines and imprisonment. Additionally, it may invalidate your landlord insurance and prevent you from serving a Section 21 eviction notice. Ensuring timely gas safety checks and providing the certificate to tenants is crucial for legal compliance and tenant safety.
A - The main difference between vented and unvented hot water cylinders lies in their setup and operation. A vented system is open to the atmosphere and relies on a cold water storage tank, usually located in the loft, to feed the cylinder via gravity. These systems require a vent pipe for expansion and safety. An unvented system, on the other hand, is sealed and fed directly from the mains water supply. It operates at higher pressure, providing better performance and enabling the simultaneous use of hot water from multiple outlets in the home. Unvented cylinders also eliminate the need for a loft tank, saving space.
A - For households with multiple tap outlets used simultaneously, we recommend an unvented system. This type of system eliminates the need for a cold-water storage tank and instead uses a hot water cylinder fed directly by the mains supply. Operating at mains pressure, an unvented system delivers better all-around performance, improved flow rates, and faster water output, ensuring a more consistent supply of hot water across your home.
A - It’s recommended to have your hot water cylinder serviced annually by a qualified professional to ensure it operates safely and efficiently.
A - Look out for rust or corrosion on the tank, leaks, reduced water pressure, or a lack of hot water. Strange noises from the tank or frequent need for repairs may also indicate it’s time for a replacement.
A - An overflow pipe is designed to remove excess water from tanks or cylinders. If it leaks, it could indicate a faulty float valve, overfilling, or pressure issues in the system.
A - Yes, upgrading is possible but will require changes to your plumbing system and may involve installing safety components like pressure release valves. It’s essential to consult a qualified installer.
A - Installation or replacement typically takes 4 to 8 hours, depending on the complexity of the system and the type of cylinder being installed.
A - Insulating your hot water tank reduces heat loss, keeps water hot for longer, and lowers energy bills. It’s a simple and cost-effective way to improve energy efficiency.